Belfast to be the home of BT's troubleshooting team

BT has chosen Belfast as the base for a team of 120 crack troubleshooters to help solve problems in their worldwide call centres. The BT Innovate and Design team, with strength of 220 personnel, is already located in Northern Ireland and this latest injection of staff will bring the number of people working for the company in the Province to around 2,600. This means BT will now have four more centres in Northern Ireland.

The Innovate and Design team are currently working on BT Vision 2 to bring us the most up-to-date systems in home entertainment and the internet. It is due to be launched later in the year. BT is recruiting now and hopes to fill the posts within the next 6 months. It is worth £2.9 million per year in salaries to the Northern Ireland’s economy.

Recruitment will be conducted by telephone interviews and successful candidates will then attend an assessment centre. Those that are chosen will then have 5 weeks training which will begin in July. The new centre is set to open in August. The centre will be answering calls for the whole BT network thus easing the pressure on other centres.

Arlene Foster, the Enterprise Minister says that it will be much more than a call centre, and £568,000 worth of funds have been put forward by the Jobs Fund of Invest NI as well as over £108,000 beingcontributed by the Assured Skills Programme of the Department for Employment and Learning.